tamara Platform Privacy Notice
This page describes what we collect when you use tamara and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals via DANA or e-wallet Virtual Account, handle customer support requests, and comply with anti-money-laundering laws. We take data security seriously—your information is encrypted, stored securely, and never sold to third parties.
When you download our Android app or access tamara via iOS Safari, you're sharing information with us. We explain exactly what we collect, who has access to it, how long we keep it, and what rights you have. Our privacy practices apply across all tamara services—sports betting, live-dealer tables, slots, and esports markets.
If you have questions about how we handle your data, contact our support team. We're happy to clarify our practices or help you exercise your privacy rights.
What Data We Collect on tamara
We collect information in several ways. When you register, you provide your email address, phone number, full name, and date of birth. Before your first deposit or withdrawal, we require KYC (know-your-customer) verification: a photo of your national ID, passport, or driver's license, plus proof of address (utility bill, bank statement, or government document dated within three months). We also collect your banking details when you link a payment method like DANA, e-wallet, or a mobile banking Virtual Account.
As you use tamara, we collect transaction data: deposit amounts, withdrawal requests, game activity, betting history, and account login times. We collect device information—your phone model, operating system version, IP address, and browser type. We also collect cookies and similar tracking technologies to remember your preferences, keep you logged in, and analyze how you use our platform.
We collect this data to verify your identity, prevent fraud, process payments, provide customer support, comply with legal obligations, and improve our service. We don't collect data we don't need. For example, we don't ask for your mother's maiden name, your employment history, or your social media profiles unless required by law.
How We Use Your Data on tamara
We use your personal information to create and manage your tamara account, verify your identity through KYC checks, process your deposits and withdrawals, and handle customer support inquiries. We use your email and phone number to send you account notifications—deposit confirmations, withdrawal status updates, password reset links, and security alerts. We use your transaction history to detect fraud, monitor for suspicious patterns, and comply with anti-money-laundering regulations.
We analyze your activity data to understand how you use tamara—which games you prefer, when you typically play, which payment methods you use most. This helps us improve our platform, optimize game recommendations, and identify technical issues. We may use your data to send you promotional offers, but only if you've opted in to marketing communications. You can disable marketing emails anytime in your account settings.
We use your device and IP information to detect unauthorized access attempts, prevent account takeovers, and identify logins from unusual locations. If you log in from Jakarta one day and Surabaya the next, we may flag it as suspicious and ask you to verify your identity. This protects your account from fraud.
Who We Share Your Data With
We share your data with third-party service providers who help us operate tamara. Payment processors like local payment, online payment, e-wallet, and mobile banking receive your banking details to process deposits and withdrawals. Game providers like Spadegaming and Pragmatic Play receive your account ID and betting history to deliver games and calculate payouts. Our customer support platform receives your account information so our team can assist you.
We share data with regulators and law enforcement when legally required—for example, if a court orders us to provide account information, or if we detect money laundering and must report it to financial authorities. We may share anonymized, aggregated data with analytics partners to understand market trends, but this data cannot identify you personally.
We do not sell your personal data to advertisers, data brokers, or marketing companies. We do not share your data with unrelated third parties for their own purposes. Our data-sharing agreements require all third parties to protect your information with the same security standards we use.
Data Storage and International Transfer
Our servers may be located outside your jurisdiction—potentially in Singapore, Malaysia, or other countries. When you use tamara, your data is transmitted to and stored on these servers. By using tamara, you consent to this international transfer. We protect your data during transmission using SSL encryption, so your information is scrambled and unreadable to outsiders.
We apply the same data protection standards regardless of where our servers are located. Your data is encrypted at rest (when stored) and in transit (when transmitted). We use firewalls, intrusion detection systems, and regular security audits to prevent unauthorized access. Our staff access your data only when necessary to provide service, and they're bound by confidentiality agreements.
If we transfer your data to a country with weaker privacy laws, we use contractual safeguards—data processing agreements that require the recipient to protect your information to our standards. You have the right to know where your data is stored and to request it be transferred to a different location if legally possible.
We encrypt your data, limit access to authorized staff, and audit our security practices regularly to keep your information safe on tamara.
Your Rights Regarding Your Data on tamara
You have the right to access your personal data. Contact our support team and request a copy of all information we hold about you. We'll provide it in a readable format within 30 days. You have the right to correct inaccurate data—if your address is wrong or your phone number has changed, update it in your account settings or ask us to correct it.
You have the right to request deletion of your data, subject to legal retention requirements. If you close your account and request data deletion, we'll remove your information after the retention period expires (typically seven years for financial records). You have the right to restrict how we use your data—for example, you can opt out of marketing emails or disable cookies.
You have the right to data portability—we can transfer your data to another service provider in a structured, machine-readable format. You have the right to lodge a complaint with a data protection authority if you believe we've violated your privacy rights. Contact information for relevant authorities is available on request.
To exercise any of these rights, contact our support team via live chat, email, or phone. Provide your account ID and specify which right you're exercising. We'll respond within 30 days and guide you through the process. There's no charge for exercising your privacy rights.
Cookies and Tracking Technologies on tamara
We use cookies—small files stored on your device—to remember your login status, store your preferences, and track your activity on tamara. Essential cookies are necessary for the platform to function; we use them to keep you logged in and protect your account. Analytics cookies help us understand how you use tamara—which pages you visit, how long you stay, which games you play. Marketing cookies track your activity across websites to show you relevant ads.
You can control cookies through your browser settings. Most browsers allow you to disable cookies or receive a warning before a cookie is stored. Disabling cookies may affect your tamara experience—you might need to log in more frequently or lose saved preferences. We recommend keeping essential cookies enabled for security and functionality.
We also use similar tracking technologies like pixels and local storage. These work like cookies but may persist longer or be harder to delete. You can manage these through your account settings or by contacting support. We don't use tracking technologies to identify you personally without your consent.
Contact Us About Privacy
If you have questions about our privacy practices, want to exercise your data rights, or believe we've mishandled your information, contact our support team. We're available via live chat, email, and phone. Our multilingual team can assist you in English or local languages. Most inquiries are answered within 24 hours on business days.
You can also reach our data protection officer directly if you have concerns about how we handle your data. We take privacy seriously and are committed to resolving any issues promptly. If you're not satisfied with our response, you have the right to escalate to a data protection authority in your jurisdiction.
We update this privacy notice periodically to reflect changes in our practices or legal requirements. We'll notify you of material changes via email or in-app notification. Your continued use of tamara after updates means you accept the revised privacy notice. Check back regularly to stay informed about how we protect your data.